Service and support from the people who know your iPhone best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy peace of mind when you buy AppleCare+ for iPhone.

Both AppleCare+ and AppleCare+ with Theft and Loss are insurance products that provide 24/7 priority tech support1 and hardware coverage,2 including up to two incidents of accidental damage protection every 12 months.3 You can even get theft and loss protection, depending on the policy you choose. Coverage begins on your AppleCare+ purchase date.

AppleCare+ benefits are separate from a consumer’s right to a free-of-charge repair or replacement, by the seller, of goods that do not conform with the contract of sale. Under English law, consumers have up to six years from the date of delivery to exercise their rights; however, various factors may impact your eligibility to receive these remedies. For more details, click here.

Apple-certified service and support coverage
24/7 priority access to technical support
Get up to 2 incidents of accidental damage protection every 12 months3
Battery service coverage3

Choose the coverage that’s right for you.


AppleCare+

AppleCare+ for iPhone includes up to two incidents of accidental damage protection every 12 months.3 Each incident is subject to the excess fees listed below. In addition, you’ll get battery service, Express Replacement Service3 and 24/7 priority access to Apple experts.1


AppleCare+ with Theft and Loss

Get everything included in AppleCare+ and up to two incidents of theft or loss coverage every 12 months.3 Each incident is subject to the excess fee listed below.

Theft and loss coverage requires you to have Find My iPhone enabled on your device at the time it is lost or stolen and throughout the claims process.4

Excess fees at a glance

Incidents covered
Screen or back glass3 damage:
£25
Any other accidental damage:
£79
Theft or loss:
£109
Screen or back glass3 damage
£25
Any other accidental damage
£79
Theft or loss
£109

One stop for support

Minimise the amount of time without your iPhone with Express Replacement Service

Because Apple designs iPhone, iOS and many applications, iPhone is a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts, so most issues can be resolved in a single call.

  • 24/7 priority access to Apple experts by chat or phone
  • Same-day service in most major metropolitan areas worldwide5
  • Express Replacement Service: we’ll send you a replacement device so you don’t have to wait for a repair3

Additional hardware coverage

Get up to 2 incidents of accidental damage protection every 12 months3
Get battery service if it retains less than 80% of its original capacity

Both AppleCare+ policies provide repair or replacement hardware service for your iPhone. Depending on the policy you choose, you’ll get up to two incidents of accidental damage protection and up to two incidents of theft or loss coverage every 12 months.3 Each incident is subject to an excess fee. See the table above for details. Coverage includes the following:

  • Your iPhone
  • Battery3

Software support

Get priority access to Apple experts for support using iOS and more

With AppleCare+ for iPhone, Apple experts can help troubleshoot issues with your iPhone, iOS, iCloud and Apple-branded iPhone apps1 including:

  • Using iOS and iCloud
  • Connecting to wireless networks
  • Questions about Apple-branded iPhone apps such as FaceTime, Mail, Safari and Calendar

How to buy

  1. Purchase either AppleCare+ policy with your new iPhone.
  2. Or buy it within 60 days of your iPhone purchase:
  • On your device (go to Settings > General > About and choose AppleCare+ Coverage Available)
  • Online (requires you to verify your serial number and run a remote diagnostic)
  • At an Apple Store (inspection of iPhone and proof of purchase are required)
  • By calling 0800 107 6285 (requires you to run a remote diagnostic and provide proof of purchase)

AppleCare+ and AppleCare+ with Theft and Loss are available for:

AppleCare+ is not available in the Channel Islands and Isle of Man.

Theft and loss coverage requires you to have Find My iPhone enabled on your device at the time it is lost or stolen and throughout the claims process.4

See AppleCare+ Terms and Conditions or AppleCare+ with Theft and Loss Terms and Conditions for complete product details.

Additional Support

Get support by phone or chat,
set up a repair and more.

Find your Apple Support phone number here.

Contact Apple Support

Get support for all your
Apple devices in one app.

Get the Apple Support app