Questions about an Apple Retail Store repair, purchase or return while some of our retail stores are closed? Questions about reopened store safety measures? See our FAQs for answers. Learn more

How can we help?

We want you to have the simplest, easiest buying experience possible. But we know you might have a few questions. Read on for details about purchasing, shipping, checking order status, returns, and more.

Help yourself.

Check order status, track or change your order, return items and more.

Go to your order
  1. Delivery & Pickup

    • Dispatch and delivery times
    • Delivery costs and methods
    • Changes to your order
    • Tracking your order
    • Problems with your order
  2. Your Account & Apple ID

    • What is an Apple ID
    • Benefits of an Apple ID
    • Modify your Apple ID Account
    • Reset your Apple ID Password
  3. Order Status

    • Your order has reached Apple
    • The estimated delivery date
    • Cancel and change your order
    • Using Online Self Service
  4. Payment & VAT

    • Paying with cards
    • Apple Financial Services
    • Reprinting your invoice
    • Promotions, Rebates, and Coupons
  5. Returns & Refund

    • How to return an item
    • Returns: Step-by-Step Guide
    • Processing your refund
    • Trouble with your new Apple Product
  6. Manage your order

    • Reauthorise your card
    • Cancel an item from your order
    • Change your delivery or billing address
    • Change iPod personalisation
    • Initiate a return
  7. iPhone & Support

    • iPhone Availability
    • iPhone Features
    • Online Support
  8. Shopping Experience

    • Ratings & Reviews
    • Security Policy
    • Enabling Cookies
    • Saving Items & Cards
    • Where to buy
  9. Software Downloads

    • MPEG-2 Playback Component
    • Your iWork Activation key
    • AirPort Extreme 802.11n* Enabler
  10. Questions & Answers

    • Getting Started
    • Content guidelines
    • Following a Question
    • Voting for the Best Answer
    • Most interesting questions
  11. Gifting

    • Gift Messaging & Package
    • Engrave your iPod
    • iTunes Gift Cards
    • Corporate Gifts
    • Send gifts throughout Europe
  12. We keep you informed

    • Order Acknowledgement
    • Order Confirmation
    • Shipping Notification
    • Proactive Notifications