eSIM
Connect quicker
Purchase and activate a new eSIM service in the My Telstra app and you could be surfing the web in minutes.
Services being transferred from other carriers may take up to four hours.
What is eSIM?
eSIM (short for embedded SIM) is a digital SIM that’s already built into your device. eSIM allows you to connect to the Telstra network in minutes as you don't need a physical SIM card. You can have multiple phone numbers connected to your device’s eSIM by using a digital eSIM profile.
Faster connection
Buy, activate, and manage eSIM without visiting a store or waiting for delivery.
Multiple numbers
No need to carry multiple devices so you can juggle work and personal life.
Caring for the planet
eSIM eliminates plastic, packaging and the transport of a physical SIM card.
eSIM Pre-Paid offers
We've got great value Pre-Paid eSIM plans for those who want to connect quickly. eSIM-compatible device required. Devices purchased overseas may not be eSIM compatible.
Switch to eSIM in the My Telstra app
You can purchase, activate and manage your Pre-Paid eSIM in the My Telstra app. Customers with a post-paid service can switch from a physical SIM and manage their eSIM profile also in app.
FAQs
eSIM is supported in a range of wearables, laptops, tablets and smartphones. Please check compatibility on your device manufacturer’s website or view the list here.
No. Switching from a physical SIM to an eSIM doesn’t impact your plan, mobile number or Pre-Paid credit.
Yes. If your Telstra plan includes 5G network access and your device is 5G compatible, you can access Telstra's 5G network when you’re in Telstra 5G coverage areas.
Your eSIM Profile enables your device to connect to the Telstra network without the need for a physical SIM card. You can set up an eligible Telstra mobile or mobile data service on a compatible eSIM-enabled device via the My Telstra app.
Dual SIM is a capability your device may support, allowing it to support up to two mobile services. eSIM is an embedded SIM that’s built into a compatible device. Your unique eSIM profile can be digitally downloaded using the My Telstra app or an eSIM Card.
If your device has a physical SIM and eSIM, or multiple eSIM profiles, it can use up to two mobile services at the same time. By purchasing multiple Telstra services, you can make and receive calls and texts with two different mobile numbers and use mobile data, with two separate plans on the same device. The plans do not need to be identical and can be a combination of Pre-Paid and Upfront if you choose.
Dual SIM requirements, functionality and operation may differ between device models. Check with the device manufacturer for details.
Need help?
Support
Find the answers you're looking for on our Device Security support page.
My Telstra app
View your services, pay your bill, troubleshoot tech issues, contact us via messaging and much more.
Contact us
Have a question you need answered? See our contact and help options.
Find a store
Find your nearest Telstra Store.