Apple iPhone models with an eSIM:

iPhone 15

• iPhone 15 Pro Max
• iPhone 15 Pro
• iPhone 15 Plus
• iPhone 15
   

iPhone 14

• iPhone 14 Pro Max
• iPhone 14 Pro
• iPhone 14 mini
• iPhone 14
   

iPhone 13

• iPhone 13 Pro Max
• iPhone 13 Pro
• iPhone 13 mini
• iPhone 13
   

iPhone 12

• iPhone 12 Pro Max
• iPhone 12 Pro
• iPhone 12 mini
• iPhone 12
   

iPhone 11

• iPhone 11 Pro Max
• iPhone 11 Pro
• iPhone 11
   

iPhone XS, XR, and SE

• iPhone XS Max
• iPhone XS
• iPhone XR
• iPhone SE 2 (2020)

Apple iPad models with an eSIM:

• iPad Pro 11" (1st Gen or later)
• iPad Pro 12.9" (3rd Gen or later)
• iPad Air (3rd Gen or later)
• iPad (7th Gen or later)
• iPad mini (5th Gen or later)

Samsung galaxy phones using eSIM

• Samsung Galaxy S23 Ultra
• Samsung Galaxy S23+
• Samsung Galaxy S23
• Samsung Galaxy S22 Ultra
• Samsung Galaxy S22+
• Samsung Galaxy S22
• Samsung Galaxy S21+ Ultra 5G
• Samsung Galaxy S21+ 5G
• Samsung Galaxy S21
• Samsung Galaxy S20  Ultra
• Samsung Galaxy S20+
• Samsung Galaxy S20
• Samsung Galaxy Note 20 Ultra 5G 
• Samsung Galaxy Note 20
• Samsung Galaxy Z Fold2 5G
• Samsung Galaxy Z Fold3 5G
• Samsung Galaxy Fold
• Samsung Galaxy Z Flip

• Download Zain Application and go through activation steps.
• Activate your eSIM through website. 

1- Make sure the device is connected to the internet via WiFi.Mobile Data.

2- Settings, then Cellular.

3- Select Add cellular plan.

4- Open and point your camera at the QR code on your eSIM activation card until you see installing cellular plan.

5- All set! Your eSIM is now downloaded and installed.

• eSIM packages are exclusive for digital channel.
• Customer can migrate from eSim Packages to any postpaid or prepaid packages at any time  by send the package Code through SMS to 959

Postpaid Packages:

Prepaid Packages:

Flex Packages:

These e-sim promotional packages are for new and MNP customers only

• Does this mean that we have customer information stored somewhere

No, Zain does not store personal data. When a customer needs to replace an eSIM, we are re-issue a new eSIM.

• Can a customer get eSIM packages from branches?

 No, eSIM packages are exclusive for digital channels, which they can activate using Zain app and Zain website.
 

• What happens if the customer accidentally deleted the eSIM?

 You can easily re-register your eSIM profile by scanning your eSIM QR code in the device set up.

• How many eSIMs can the customer store on his device?

Customer can store more than one eSIM on his device, but you can only use one at a time and the customer can switch.

• How can the customer switch between eSIMs?

By doing the following
Settings> Cellular> Cellular Plans

•  Does Zain’s eSIM support WiFi-Calling?

- Yes, all Zain’s eSIM support WiFi-Calling.
- WiFi-Calling enable you to make voice call and SMS through a WiFi connection. In your living room or hotel room, at home or abroad.
- All on your existing subscription, as if you were in KSA with no roaming charges.
- To know more about Zain WiFi-Calling, Click here

• After I added my Secondary eSIM, “My Number” of the eSIM does not appear under Cellular Plans on my iPhone?

- In order to get “My Number” shown on the Cellular Plans, please add the number in the iMessage.
- Go to Settings -> Messages -> Send and Receive -> Select the eSIM number.
- “My Number” will appear now under Cellular Plans.

• When this promotion will be ended?

This promotion will be expired on 30 Jun 2023.