Making it easier to display temporary service changes on Facebook Pages

To help businesses respond to the COVID-19 outbreak, we're enabling businesses to announce temporary service changes on their Facebook Page and in searches on Facebook. Businesses that have changed how they operate, such as fitness studios offering virtual classes or restaurants offering delivery instead of a dine-in service, can easily indicate those changes to customers. Businesses that are subject to closures can share that they are temporarily closed.

Businesses can access this feature by going to Page settings > Page info > Hours > Select "Temporary service changes". There, they can either indicate that a location is "Temporarily closed" or select from multiple options under "Open with service changes", such as:

• Online services
• Delivery
• Pick-up
• Other changes

Businesses that choose "Other changes" are encouraged to post about special hours for the elderly, access to gift card purchases or similar options. Learn more about sharing temporary service changes on a Facebook Page.

When a business makes updates to reflect their temporary service changes, the information can appear on the Page, the Page preview, in search and in curated lists of local resources on Facebook. For example, within Events, if people are looking at a featured list of "Places offering delivery", they'll see businesses that indicate that their services include delivery. If people search for a local business on Facebook, they can easily see what's available to them, such as pick-up and delivery only, or a temporary business closure.

We continue to explore how we can support businesses during this challenging time. Learn about our Small Business Grants programme and access our Business Resource Hub to see additional opportunities that we're offering and steps we're recommending. Get the latest updates on how Facebook is responding to the coronavirus outbreak.