Apple Support 4+
We’re here to help
Apple
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- Free
Screenshots
Description
Need help? Get the support you need for the Apple products you love – all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Find out how to manage your subscriptions, reset your Apple Account password and more. Talk to a real person to troubleshoot an issue or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store, book a reservation and add a pass to Wallet for easy check-in.
Note: The Apple Support app, AppleCare+ plans and certain features of the app and/or AppleCare+ plans are available only in selected countries or regions.
You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region, see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United Kingdom, your Terms and Conditions can be found at apple.com/uk/legal/sales-support/applecare/applecareplus/uk/tl. See apple.com/uk/legal/privacy for the Apple Privacy Policy.
What’s New
Version 5.8.1
• Performance enhancements and bug fixes
Ratings and Reviews
Best Supporting ever
Quick real-time chat, response, exploring every way to help and fix problems, thanks.
Face ID interferes during passcode entry — not acceptable for a premium device
Hello,
I’m writing to report a frustrating issue with how Face ID behaves after a failed recognition attempt on iPhone.
Currently, even when Face ID fails and the passcode entry screen is shown, the system continues scanning for a face. If the face is recognized during passcode input, the phone unlocks abruptly — causing accidental taps, unwanted app launches, and overall chaotic behavior.
This design is confusing, disruptive, and unacceptable — especially for a device in this price range.
Each year, iPhones become more expensive while the usability experience degrades in small but critical ways. It’s beginning to feel like buying a luxury handbag with decorative handles glued on — expensive, but not built to be actually used.
Please consider implementing one of the following:
1. Stop Face ID scanning once the passcode field appears.
2. Temporarily disable Face ID during passcode entry.
This change would make iOS significantly more reliable and user-friendly, especially when Face ID fails.
Thank you.
Sincerely.
Inefficient and time consuming
Chat service is literally useless, service givers are clueless and talk around the issue rather than solving the problem you have, telling you “I will do my best to help you” and then do nothing but wasting your time! I spent over an hour trying to simply schedule an appointment, at the end of it I got a link to schedule a phone call?!?!?! When I said service was bad, the service person said, “no, it’s a good service” promised to get me another service person, and I never got to it...simply useless...
App Privacy
The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Search History
- Usage Data
- Diagnostics
- Other Data
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- Apple Distribution International
- Size
- 35 MB
- Category
- Utilities
- Compatibility
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- iPhone
- Requires iOS 17.0 or later.
- iPad
- Requires iPadOS 17.0 or later.
- Apple Vision
- Requires visionOS 2.0 or later.
- Languages
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English, Arabic, Bulgarian, Croatian, Czech, Danish, Dutch, Finnish, French, German, Greek, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- Age Rating
- 4+
- Copyright
- Copyright © 2025 Apple Inc. All rights reserved.
- Price
- Free
Supports
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Wallet
Get all of your passes, tickets, cards, and more in one place.