Reporting a Problem with Facebook

Something Isn't Working
If something isn't working on Facebook, please follow the instructions below to let us know.
This process is for reporting something on Facebook that isn't working correctly, like a broken feature or a payment issue.
Reports from people on Facebook help us identify and fix problems when something's not working correctly. Giving details (example: adding a screenshot and description) helps us find the problem. Reporting issues when they happen helps make Facebook better, and we appreciate the time it takes to give us this information.
To report that something that isn't working:
  1. Log into Facebook on a computer.
  2. Click in the top right of Facebook.
  3. Select Help & Support > Report a Problem and follow the on-screen instructions.

If you want to report something else or fix a different issue:
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When things don't work on Facebook we want to fix them right away. As people send us reports about broken features, we review them and sometimes reach out for more info to help us resolve the problem.
If the Support Inbox status for something you reported says it was resolved but you're still experiencing the problem, please report it again with the following tips in mind:
  • Be sure to report account problems or abusive content through the right channel.
  • Report broken features as soon as you see them.
  • Clearly explain what you were doing when the problem occurred and what steps we can take to reproduce the problem.
  • Attach screenshots if you have them.
  • The feature might actually be working as intended, so check the Help Center to see if that's the case.
Reporting issues when they happen helps make Facebook better. We appreciate the time it takes to give us this information.
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On a PC running Windows 7 or later
To take a screenshot using the Snippet Tool:
  1. Open the Snipping Tool by clicking Start and typing Snipping Tool into the search tool and then selecting the application when it appears.
  2. Note: On Windows 7 and Windows 10, the search tool will appear on the bottom left of your screen. On Windows 8 and 8.1, the search tool will appear on the top right.
  3. Click New. The screen will turn white and you can select the area where you want to take a screenshot with your cursor.
  4. The area you've selected will now appear in the Snipping Tool. If you wish, you can highlight sections using your cursor.
  5. Select File then Save As.
  6. From the Save As menu in the pop-up box, select PNG.
  7. Type in a file name for your image, choose a location on your storage device to save to and then click Save.
To take a screenshot using Print Screen:
  1. Find the Print Screen (PrtSc) key on your keyboard.
  2. Open the program, tool or app you wish to screenshot.
  3. Press Print Screen (PrtSc) to take a screenshot.
  4. Open a program to paste your screenshot (example: Microsoft Paint or PowerPoint).
  5. Press Control (Ctrl) + V on your keyboard to paste your screenshot.
  6. Note: You can also directly paste your screenshot into an email.
To record my screen:
To record the screen on your desktop PC you can search on your browser for free software using the keyword "Screencast."
On a Mac
To take a screenshot:
  1. Hold down the following three keys at the same time: , Shift and 4.
  2. Click, hold and drag your cursor to highlight the area of the screen you want to capture.
  3. Release your cursor to take the picture. It should appear on your desktop as a file named "Screen Shot" with the date and time.
To record your screen:
  1. Hold down the following three keys at the same time: , Shift and 5.
  2. You'll now see controls for recording your entire screen, recording a selected portion of the screen, or capturing a still image of your screen.
  3. Select your method and click Record to begin recording your screen.
  4. Click the stop button to end your recording.
On an iPhone or iPad
To take a screenshot:
  1. Press and hold the power and home buttons.
  2. Release once you hear the shutter noise or see the screen flash.
  3. The screenshot will be stored in your phone's Camera Roll (Photos then Camera Roll).
To record your screen:
  1. Go to Settings, then select Control Center and tap Customize Controls.
  2. Tap next to Screen Recording.
  3. Swipe up from the bottom edge of any screen. On iPhone X or later or iPad with iOS 12 or later, swipe down from the top-right corner of the screen.
  4. Tap the Screen Recording icon to begin your recording.
  5. To stop recording, tap the red status bar at the top of your screen and tap Stop.
To find your recording, open the Photos app.
On a Samsung Galaxy device
To take a screenshot:
  1. Press and hold the power and home buttons.
  2. Release once you hear the shutter noise or see the screen flash.
  3. The screenshot will be stored in your phone's Gallery.
To record your screen:
    Note: The following steps apply to Galaxy devices with Android OS Version 10.0 (Q).
  1. Swipe down to access your Quick Panel and select Screen Recorder.
  2. Choose your preferred Sound settings then tap Start recording.
  3. Tap the stop button to stop recording.
On most Android devices, excluding Samsung Galaxy devices
To take a screenshot:
  1. Press and hold the power and volume down buttons. On some phones you'll need to press and hold the volume down and home buttons instead.
  2. Release once you hear the shutter noise or see the screen flash.
  3. The screenshot will be stored in your phone's Gallery.
To record your screen:
To record the screen of your Android you can search on your app store for free software using the keyword "Screencast."
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Report Abusive Content

When something gets reported to Facebook, we review it and remove anything that goes against our Community Standards. Learn how to report something, and why you may be asked to give feedback about it.

Give Us Feedback

Use the links below to give us feedback about how a Facebook feature works or to let us know how we can improve the Help Center:

Feedback from the people who use Facebook has helped us redesign our products, improve our policies and fix technical problems. We really appreciate you taking the time to share your thoughts and suggestions with us.

Keep in mind that all submitted suggestions are governed by the Facebook Terms (see section 2.5).