Service and support from the people who know your Apple TV best.

Because Apple makes the hardware, the operating systems and many applications, our experts understand how everything works together and can help resolve most issues in a single conversation.

Enjoy up to 3 years of peace of mind when you buy AppleCare+ for Apple TV.

AppleCare+ is an insurance product that provides up to three years of expert technical support1 and hardware coverage2 for Apple TV, including up to two incidents of accidental damage protection every 12 months, each subject to an excess fee of £15. Coverage begins on your AppleCare+ purchase date. Coverage does not include theft or loss of your device.

AppleCare+ benefits are in addition to a consumer’s rights to a free-of-charge repair or replacement, by the seller, of goods that do not conform with the contract of sale. Under English law, consumers have up to six years from the date of delivery to exercise their rights; however, various factors may impact your eligibility to receive these remedies. For details, click here.

3 years of Apple-certified service and support coverage
24/7 priority access to technical support
Get up to 2 incidents of accidental damage protection every 12 months3

One stop for support

Minimise the amount of time without your Apple TV with Express Replacement Service

Because Apple designs Apple TV and tvOS, you get a truly integrated system. And only AppleCare+ provides one-stop service and support from Apple experts so most issues can be resolved in a single call.

  • 24/7 priority access to Apple experts
  • Express Replacement Service
  • Local Apple hardware service when travelling around the world

Additional hardware coverage

Get up to 2 incidents of accidental damage protection every 12 months3

With AppleCare+, you get repair or replacement coverage for your Apple TV, which includes up to two incidents of accidental damage protection every 12 months, each subject to an excess fee of £15.

Coverage includes the following:

  • Your Apple TV
  • Included Siri Remote and power lead

Software support

Get direct access to Apple experts for connection support and more

Whether you’re sitting in the comfort of your home or office, or on the go, you can get direct access to Apple experts for questions on a wide range of topics,4 including:

  • Setting up Apple TV and connecting to your Wi‑Fi network and iCloud
  • Streaming original shows and movies from Apple TV+
  • Using AirPlay to play content from iPhone, iPad, iPod touch or Mac on your HDTV

How to buy

  1. Purchase AppleCare+ with your new Apple TV.
  2. Or buy it within 60 days of your Apple TV purchase:
  • Online
  • At an Apple Store (inspection of Apple TV and proof of purchase are required)
  • By calling 0800 107 6285 (requires you to provide proof of purchase)

AppleCare+ is not available in the Channel Islands and Isle of Man.
See AppleCare+ Terms and Conditions for complete product details.

Additional Support

Get support by phone or chat,
set up a repair and more.

Find your Apple Support phone number here.

Contact Apple Support

Get support for all your
Apple devices in one app.

Get the Apple Support app