These manuals are intended for volunteers of the TSF, but anyone else is free to take a look as well.
Telegram Support BIOS
A meta-text and mother of all answers.
Answering Questions (TSF-AQ)
Covers important topics ranging from our goals to what you do when the user says 'fuck you!'
Handling Bugs and Troubleshooting (TSF-BT)
Covers investigating, reporting and following up bugs, troubleshooting common issues, reporting tips.
Bug Hunting Algorithm (TSF-BHA)
An in-depth guide to investigating issues.
Feature Philosophy (TSF-FF)
A general text to help you understand our reasoning when contemplating new features.
Leaving and Coming Back (TSF-OFF)
When you realise you're no longer with us.
Bug Herding Explained (TSF-BHDE)
An advanced manual on handling bugs like a pro.
Basic FAQ on End-to-End Encryption (TSF-E2E)
Telegram Support Force Manifesto (TSFM)
Contains general info on what we do and how to join us.
Translating Telegram (TTM)
A style guide and manifesto for Telegram translators.