If Find My is offline or not working

Learn what to do if you don't see your device listed, you see an alert that says your device is offline, or you see an unexpected device in Find My.

I don't see my device in Find My

Make sure that you set up Find My on your device. You have to set up Find My before you can see your device in the Find My app or on iCloud.com/find

If your device is lost

If you have your device with you

  1. Check that you signed in to iCloud on your device: Tap Settings. If you see "Sign in to your [device]," tap it and enter your Apple ID and password.
  2. Make sure that you signed in to iCloud with the same Apple ID on all of your devices. 
  3. Check that the device has a cellular or Wi-Fi network connection. If it does and you still can't see it in Find My, turn Airplane Mode on and off. Still not seeing it in Find My? Restart your device
  4. Go to Settings > General > Date & Time. Check that Set Automatically is on.

The Find My network isn't supported in South Korea and might be unavailable in other regions due to local laws. In South Korea, you can play a sound on your device, mark it as lost, or erase it, but you won't be able to find your device on a map.


I see my device in Find My, but it's offline

Learn why you might see "Offline," "No location available," or "Location Services Off," and what to do.

Why is it offline?

  • Your device is powered off or its battery has run out.
  • It's not connected to a known Wi-Fi or data network. 
  • If you turned on Send Last Location, more than 24 hours has passed since it connected to a Wi-Fi or data network. 
  • You might be in a region where we don't offer this feature due to technical limitations or local law. 

What can I do?

You can still play a sound, send a message, issue a lock request, or start an erase of your iOS device with Find My. Your device receives the command after you turn on your device and connect to the Internet.

Learn what to do if your device might be lost or stolen


I see a device that I don’t own or use anymore

If your device is currently offline, you can remove it with the steps below.

  1. Go to iCloud.com.
  2. Click your name, then click Account Settings. 
  3. Select your device under My Devices, then click Delete icon to the right of the device name.

Or, from the Find My app on your iPhone, iPad, or iPod touch, swipe over the device name and tap Remove. If your device comes back online and Find My is on, your device automatically reappears in your device list.

If you sold or gave away your device, sign in to iCloud.com/find or the Find My app on another device, select the device, and click Erase. After the device has been erased, click Remove from Account. Learn more about what to do before you sell, give away, or trade-in your device


I use a device associated with a business or educational institution

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