I don't see my device in Find My
If your device is lost
If your device is missing, learn how to mark your device as lost and protect your information.
If you have your device with you
- Check that you signed in to iCloud on your device: Tap Settings. If you see "Sign in to your [device]," tap it and enter your Apple ID and password.
- Make sure that you signed in to iCloud with the same Apple ID on all of your devices.
- Check that the device has a cellular or Wi-Fi network connection. If it does and you still can't see it in Find My, turn Airplane Mode on and off. Still not seeing it in Find My? Restart your device.
- Go to Settings > General > Date & Time. Check that Set Automatically is on.
The Find My network isn't supported in South Korea and might be unavailable in other regions due to local laws. In South Korea, you can play a sound on your device, mark it as lost, or erase it, but you won't be able to find your device on a map.
I see my device in Find My, but it's offline
Learn why you might see "Offline," "No location available," or "Location Services Off," and what to do.
Why is it offline?
- Your device is powered off or its battery has run out.
- It's not connected to a known Wi-Fi or data network.
- If you turned on Send Last Location, more than 24 hours has passed since it connected to a Wi-Fi or data network.
- You might be in a region where we don't offer this feature due to technical limitations or local law.
What can I do?
You can still play a sound, send a message, issue a lock request, or start an erase of your iOS device with Find My. Your device receives the command after you turn on your device and connect to the Internet.
I see a device that I don’t own or use anymore
If your device is currently offline, you can remove it with the steps below.
- Go to iCloud.com.
- Click your name, then click Account Settings.
- Select your device under My Devices, then click to the right of the device name.
Or, from the Find My app on your iPhone, iPad, or iPod touch, swipe over the device name and tap Remove. If your device comes back online and Find My is on, your device automatically reappears in your device list.
If you sold or gave away your device, sign in to iCloud.com/find or the Find My app on another device, select the device, and click Erase. After the device has been erased, click Remove from Account. Learn more about what to do before you sell, give away, or trade-in your device.
I use a device associated with a business or educational institution
- When you use a Managed Apple ID associated with an educational institution, Find My isn't an option for your account. You won't see Find My when you sign in to iCloud.com. If your device is missing, contact your institution administrator.
- You can register up to 100 personally-owned devices to Find My with the same Apple ID. If you need to add a device after you registered 100 others, remove a device first. Learn how system administrators manage Find My at business and educational institutions.