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Digital Operator

By using Dijital Operator, you can perform many operations such as buying devices, package purchase, mobile bill payment, inquiring the remaining usage, transferring your number to Turkcell or applying for a new line. In short, you can easily manage dozens of transactions, thanks to Digital Operator that consists of 3 main sections as "Digital Shop", "My Account" and "Support".

You Can Explore Turkcell Applications and Device Offers Special for You

Through "Digital Shop", you can review offers for smartphones, smart watches and many other devices, which are prepared specially for you. In addition, you can see Turkcell applications in the same area and start exploring the ones that interest you.

You Can Change Your Tariff and Buy Advantageous Packages

You can review the offers and applications offered to you in "Digital Shop" and quickly buy the ones that you like. You can also easily switch from prepaid lines to postpaid lines.

You Can Easily Make Your Package Purchases

Using your credit card or debit card, you can easily and safely buy package for both you and your loved ones. Moreover, in the category of "Special for Digital" you can find some packages that are only available for app users.

You Can Make Turkcell Bill Inquiry and Online Payment Transactions

You can view your past and current billing information via 'My Bills' field. You can also pay your Turkcell bill easily and securely. If you have any questions about your bill details, you can consult with artificial intelligence assisted Turkcell Assistant.

You Can Make Turkcell Remaining Usage Inquiry

In 'My Account' section, you can view the details about the balance of your account or remaining usage of your package such as internet and SMS.

You Can View All The Products, Campaigns and Services You Have On The Same Screen

You can view all the products you have and details about these products through 'My Products' field.

You Can Get Help Quickly When You Have Call And Connection Problem

In cases where you can’t get any reception, you can make automatic status check by making a call and connection control from “Call And Connection Control" area. If your problem continues, you can report your problem and send your request through the application.

You Can Create Requests With Documents, Send Your Missing Documents

For sending demands with documents and sending missing documents, you can take photos of the documents and create your request through the application. In addition, you can see the latest status of your requests in "My Notifications" field.

You Can Get Surprise Gifts With Shake&Win

You can participate in Shake&Win campaign via Digital Operator; you can earn many surprise gifts every week such as free internet, SMS and digital services.

You Can See All Your Gifts in ''Gift Pool''

You can view the free mobile internet, voice and other gifts you have already earned and can potentially earn in 'Gift Pool'. You can start using your gifts at any time and share them with your loved ones if you wish.

You Can Receive Personal Alerts, Reminders and Notifications

Digital Operator celebrates your special days such as; your birthday, anniversary of your first day in Turkcell and reminds you of your past due invoice, end date of your contract and many more. On the other hand, you will receive notifications about our special offers.

Non-Turkcell Customers Can Also Benefit From Turkcell Opportunities

Other operator users can purchase devices, accessories and many services they wish from the “Digital Store” with the advantages of Turkcell. They can buy packages for their loved ones who use Turkcell, and make small surprises for them. Those who want to switch to Turkcell can make their applications for number transfer or new line through Digital Operator and receive their new lines at their address.
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What's New

Digital Operator continues to improve with your feedback and comments.
We improved the billing details experience.
By giving mobile payment confirmation from Digital Operator you will be able to reflect your shopping amount on your Turkcell bill.
You will now be able to realize that you have new GB and gifts without entering the Gift Pool.
We have made various improvements regarding Turkcell Assistant.
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Additional Information

July 3, 2020
Current Version
Requires Android
4.3 and up
Content Rating
USK: All ages
Offered By
Google Commerce Ltd
Soğanlık Yeni Mh. Pamukkale Sokak No:11, 34843 Kartal/İstanbul
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