Messaging businesses is the new normal
People are increasingly using messaging apps to connect with their favorite businesses
+55%Over 55% of people say being able to message a business helps them feel more personally connected to the brand.1
+61%Over 61% of people say messaging is the easiest, most convenient way to contact a business.2
1 in 2More than 1 in 2 people surveyed across 15 markets consider business messaging the "modern way to communicate."3
Getting the conversation started
The fastest way to start messaging is to show visitors that you want to receive their messages. In many cases, people won't message a business if they're unsure whether the business will respond. Help people have the confidence to message you.
3 ways to encourage people to message your business
Create a messaging post
To make your post stand out, we've created “Open for Messaging” banners that you can add to your post.
Driving business results with messaging
Businesses are booking services, managing orders, sending shipping information, and selling products, all through messaging.
Booking classes, and winning hearts, with Messenger
40% of Art with Heart's bookings come from Messenger
25 messages received per week on average
9 classes booked with Messenger per week on average
Growing sales and communicating with customers with Messenger
90% of customer orders are placed through Messenger
15 hours saved per week by using Messenger (estimated)
75% of customers discover Amanda Sews through Facebook
More business messaging resources
Download the “Open for Messaging” Banners
Use these banners in your posts encouraging people to message you. We have a range of banners to suit your business type and goal.
Why Messaging Businesses is the New Normal
Discover how people are increasingly turning to messaging apps to connect with businesses around the world.
Messaging eLearning Course
Enroll in this free eLearning course from Facebook Blueprint. Learn more about messaging trends, how to get more messages, and what to do once you start receiving messages.