Gumtree: local classified ads 12+

My review about Gumtree is based on approximately 9 years of usage. As I have recently complained about the new updates been made to the iOS iPhone app especially. After days and days of detailing the problems to the customers service / tweeter feed. I would get excuses after excuses after informing them Time after time. The Tech guys are apparently to blame I was told as they were trying to fix not only One problem but the whole "thing" Thus making the iOS app useless until now ( hopefully) My main question is.. Why keep updating the app as they say.. If it ain't broke why... Fix it or Anything at all ?? This is not the first time this has been happened. My solutions is easy. Plan your updates in Advance ( Well Advance ) Get the Best Tech guys Money / Gumtree co.. can afford. As it seems the Tech guys used ain't up to standard. At least to a Big business like Gumtree. Why skimp out.?? I've think someone like myself could have done a better job getting the problems solved than these.. "Paid .PROFESSIONALS " It's not rocket science really Is it?? JH..

As someone who hasn’t sold anything via a site/app like this before I found the support to be very unhelpful and rude. On the first occasion I contacted support daisy d on chat was great, I told her her I was contacted by fraudulent buyers and she help me get my item re listed as it kept getting removed automatically when I was trying to post. It then got removed again so I contacted chat and got connected to an agent called Noah v, he was not helpful at all. He reviewed my message which advised on how daisy help me and how I was just trying to get my ad up for the phone I was selling he then came back saying about how my ad violated terms or something I couldn’t even read the full message before he ended the chat with no time for me to save the chat so I could read it on my own time. I pressed back on the browser and got connected to him again somehow and he did it again before I could even ask a question on what I had done wrong. I simply cannot believe how unhelpful he was. Not good for the company it’s frustrated me and to add insult to injury I cannot contact chat at all now as it was seem he blocked my access. I’m astonished by the poor level of customer service I was shown by this Noah v guy. For the record Daisy D who spoke to first time around was great and helpful hire more people like her. Fact is the people should be given help when trying to use your site not treated this way when not sure what they have done wrong.

I would not suggest in downloading or purchasing anything off this app because the majority of stuff are a scam and I’ll give you some examples...
My parents were looking to sell a sofa on here and a scammer got in touch and said “I’ve just had heart surgery so I cannot come and pick it up myself but I’ll have someone to pick it up for me but you’ll have to pay them £300 to pick it up” when we raised this situation with my brother, who’s a police officer, he expressed how it is a scam and how if my parents had sent the money the guy wouldn’t have got back in touch... so when my parents wouldn’t send the money for the “delivery person” the guy was being so funny with us!
Another example is I “bought” 2 Ariana Grande Birmingham tickets off a woman on this app she gave me her number and showed me what looked like legitimate confirmation of tickets so I continuously whatsapped her and she was all interested when I was paying her the £210 she stole but then after she was not bothered and as it’s come closer to the date I’m obviously panicking as I have no tickets and she didn’t seem bothered like she’d reply to them so late and wouldn’t give me a clear answer on what’s going on...
so that just proves two example of how this app is a scammers app and how gumtree should have better safety procedures and regulations to protect people from being scammed... I wouldn’t recommend it at all!