DHgate-Online Wholesale Stores 17+

Excellent application with minor defects

The application is great, well organized howether I would add more features in the filter such as seeing items that people have reviewed and left pictures on as the reviews and pictures for me are a dealbreaker and allows me to make an informed decision, however without the implementation of these filters it takes me a very long time to find the right seller with good reviews and high quality items. Most sellers are excellent as they offer quick replies to any queries and ensure you get your product, however some sellers completely neglect their customers queries which isn’t fair especially after ordering an item and not being able to ask if it’s been shipped or ask about the item before hand such as sizing as sizing for clothing is usually Asian size which is FAR smaller to western/ European sizing so buyers need to be made aware of the size differences before ordering the item so they can select the right size for them. Apart from this my experience with DHgate has been almost perfect and I will be using the app again and again for many purchases. Thank you for reading

First time buyer

This was my first time purchasing off a site like this, as never had the need to buy in bulk before. On the whole very easy. Was a bit of confusion with coupons and the online help didn’t understand what I was saying...which was how do you add them to your cart. So, I gave up trying to add, went to checkout and they had suddenly appeared. So, whether I had done it with trying different things or the online service had, I don’t know, but least I got the money off lol. So, my next test is to see 1. How long they take to arrive and 2. The quality of the goods. Have emailed one seller, who responded quickly and emailed certificates to me so, I can only say good so far. Lost one star, just because there is no explanation anywhere about adding the coupons even when you go to that page if no number is showing...as was my case. I will update as and when goods arrive and been inspected. My fingers are 🤞

BE AWARE!! Credit/Debit card details maybe compromised!!!

I have recently ordered several items worth over £120 I am waiting to see if they arrive?? I have however been contacted via WhatsApp by a Chinese man telling me he saw my order and wanted to sell me better quality products!! (Alarm bells ring in my ears) How the hell did he get my telephone number?? If he got my number it makes me worry that he can also have access to my credit card details! Not just mine but other peoples also!! A serious breach of confidentiality with my information!! He spent 2 days pestering me, trying to get me to buy his products!! I have kept all of his messages as proof however I am not sure what good it will do as I have tried numerous times to contact customer support regarding this matter but I keep going up in the queue to speak to someone! and still cannot get to speak to customer support!! I will not be ordering anymore items for this reason! Shame because my mum has ordered and received all her items and is happy with all of her purchases! Please be aware people that these sellers are taking your information and are selling it on to other sellers.....bloody Dodgy, if you ask me!! Not happy at all!!! I want to know how the hell this guy got my telephone number????? Any ideas DHGATE?????????

Developer Response ,

Dear Topheavy30gg ,

Thanks for leaving comments here to us, sorry for any inconvenience might be brought to you, in order to give you proper assistance, please our customer service directly with more details like order number, or your account information through this this link:

https://dg.dhgate.com/myaccount/csmsg/leavemsg.do?from=nav_menu&knowfirsttype=42&language2=en

Best regards.
DHgate Customer Service