Boots 4+

I see that a few people are criticising elements of this app, such as using it to order photos or buy things online, but, personally I couldn’t care less about these things & my advice to anyone thinking about downloading this app would be to disregard these criticisms. You’re frequently issued offers which you can load onto your card for lots of points when you buy stuff that YOU actually DO buy on a regular basis (according to their records) & not for irrelevant fad nonsense that they WANT you to try out but that you would never normally purchase! These offers are usually quite generous & can all be used at the same time & usually in conjunction with any paper vouchers that you might have been sent in the post too. Fantastic. Almost every shop I find I’ve got £5-£7 back in accumulated points thanks to these offers so I think the app (whatever other flaws it may have) is well worth it just for this!

Go to a Boots store in person for your photos; buy your toiletries whilst you’re there; stop whinging that your whole life can’t be glitch-free & conducted entirely online, maybe ;)

Good idea, shame about the execution about sums about my experience of the Boots app. Why do I have to load the offers on my app to be able to use them? It makes no difference in the way they display whether they are loaded or not (a tick compare to a symbol that says “load”) so what’s the point? It’s like the function is only there so that you forget to load then and they then don’t get used and you don’t get your points so Boots don’t have to shell out extra points.
Also having been told by Boots customer services that I will no longer get vouchers in the post I have now (after 9 months of no vouchers) received some in the post. Some of them are the same as the Boots app vouchers and some are different- what’s that about? Can I use both? Can I only use the ones that are the same once? After being told that the app replaces the paper vouchers I can see from a lot of the vouchers that they clearly don’t!
I saw someone else commenting that they can do a whole Tesco shop on the app in the time that it takes to use the Boots app for anything and I would agree with that. It seems like it’s just not very well thought through, and customer services don’t seem very clued up on what’s going on.

This really is a well conceptualised app - but what is wrong with it?!?!
It’s incredibly slow. You click on ‘go back’ and it can take 5-10 seconds for it to happen. But then sometimes it doesn’t, because somehow not every touch registers; and you click again and the next 10 seconds wait begins.
Then why on Earth are the long brand names in the the front in a huge font, but not the item description, because there is no more space left for it? L’Oréal something something range... and space has run out. To find out whether it’s a shampoo or conditioner I’m looking at, I actually need to open the item (10 seconds) and then go back (10 seconds wait, as always) - because obviously there is also no image zoom in or any form of preview function.
Hair color - seriously, you have individual colors listed as individual products, with the color name at the very end of a long SKU title, which doesn’t fit into the grid view? Right now I have to open 20-30 product pages to identify the color I need - because there is also no way to remember which one one has already opened, as they all look the same... why on Earth can’t you have it listed as One product (which it is) with a drop down menu for color?
Anyhow. This is an awfully unpleasant shopping experience. I’ve lost my cool with it twice by now, and just went to the shop instead.