boohoo-Fashion Shopping Online 4+

Disappointed

I ordered items on my app expecting the delivery details to be correct unfortunately the items were dispatched to my daughters previous address which I realised instantly. I spent 3 days trying to redirect the items unsuccessfully, the courier Royal Mail also were very unhelpful in this matter and have today delivered my item paid for by me to an address 90 miles round trip away and the person there accepted it ….. I was advised by customer support to go and collect it as there’s nothing they can do ..SO GO TO A COMPLETE STRANGERS HOUSE WHI IS OBVIOUSLY DISHONEST AND ASK FOR MY PARCEL BACK !!!!As if they are going to admit it !!! So I have no parcel yet still have to pay for the items !!!!! Disgusting customer service

Frustrating

One reviewer asked ‘how has this app got 4+ stars’, well because people keep clicking 4/5 stars but writing negative things - negative views should equate to low star rating, no? App crashes, picture of item just says loading loading loading - I imagine this would go on until the device dies, but frustration sets in before be able to test this theory. Oh yeah and then there’s the times when you try to go on the app and it just flicks off. Bottom line boohoo sells cheap clothes, but they’re not feee, we are still paying for them so that doesn’t mean you can get away with being consistent well below par. The customer service is a joke. Any company that does not offer the option to speak to an actual human, does it because they can’t handle the fall out from the level of dissatisfied customers, so just do it all by email, that way they can respond when they feel like. And when they mess up and they will, they will offer you a trusty £5 voucher - because £5 makes everything better. Boohoo save all those vouchers and provide a decent service, get rid of Hermes (can’t even go there, we’ve all seen the secret camera footage) install some phones, get some tape measures - no-one likes to think their bigger than they are and get an IT wiz that knows how to create an app.

Developer Response ,

Hello,

Thank you for posting your review and feedback at the time.

I know it has been a while since you left your review, but we wanted to update you and let you know that we have been working hard on our app, and we've made performance improvements and fixed a few bugs, so it's easier for you to shop the latest trends quickly and easily.

If ever you need to get in touch about an order, or have any further queries, you can contact our customer services team directly on [email protected] or our other methods such as the live chat or social media.

Thank you,
Adam

Ease of use and next day delivery

I downloaded the app to order dresses, when I got to the basket I wanted to edit the quantity. There was no option to edit on this app on my iPhone 7 Plus, I had to go onto the actual website to edit my basket. I selected next day delivery when I place my order on Monday, on Tuesday my items were not delivered, on Wednesday I received an email saying that my items will be delivered, my items were not delivered on, Thursday I received an email saying my I would receive my order, my items were not delivered, by this time I am thoroughly upset and email boohoo as I have been since Tuesday evening. The use Hermes which have delivered my items before🤷🏽‍♀️. An email is sent that I will receive my order, this has been 3 days in a row the same thing. 3 days later, still no delivery, they say the couriers can’t find my address, I don’t live in a cave, I live in London. We are in a the most advanced technological era and the courier can’t find on address. It is now Friday and I received an email stating my items will be delivered I am waiting for my items to be delivered😠😡🤬🤯

Developer Response ,

Hi there,

I know it has been a while since you left your review, but we wanted to update you and let you know that we have been working hard on our app, and we've made performance improvements and fixed a few bugs, so it's easier for you to shop the latest trends quickly and easily.

If ever you need to get in touch about an order, you can contact our customer services team directly on [email protected] and they will be more than happy to help with any delivery or order questions.

Take care

- Georgie