Argos 4+

The app itself is easy to use and quick to pay for goods but…. It constantly logs you out without realising and you miss out on nectar points. There is no indication your account has been signed out though as it lets you pay by Apple Pay and knows all of your name/address details for the reservation which you receive an email and text for but if you click on your account then it says you have been signed out. This means that to make sure you are getting nectar points you have to go to account and sign in (every time!). Most apps keep you logged in so I’m not sure why this one doesn’t. That is the only issue. Argos please rectify this!

I’m an NHS keyworker, this weekend i decided to order a new wardrobe as i’m decorating my room. The last thing i needed was added stress. I tried to order a wardrobe from the app and it wouldn’t let me as it kept showing a blank white screen. I then went online and placed an order, when i’d entered my bank details the system crashed and i didn’t receive an order number or an email, i checked my bank account and the money had been taken. I was furious when i saw this, i stayed on the live chat option for 2 hours and was never put through i then decided to call the number and it was just an automated message telling me that i should be refunded in 5 days. It’s just not good enough Argos, you’ve ruined my weekend and now i’m going to be worried sick about whether or not i will be refunded this is the LAST thing i needed during this time as i still have to work full time at the hospital. It’s just absolutely shocking and disgraceful

EDIT: i received the money back in my account in 2 days later. I just tried to buy it again and the same thing has happened. You have taken my money again and it’s come up as an error! I will never shop with you again.

Still waiting for my confirmation details as I said below in December to return an expensive item, I only have two days left! The staff at the shop will not let me return the item without these details, these details should be in my history on the app in Apple payments, but it is just showing a blank page! I have also checked my email and spam and there is nothing! what’s going on as your help service is absolutely ridiculous, you cannot talk to a bot!!!! and ringing you is even worse, just more bot talk, I am fuming, a big company like you should look after your customers!

December 2022 I ordered a £100 item and paid with Apple Pay, you took my money and never sent me any confirmation details just a blank page, been trying to contact you to no avail, daylight robbery! You should be ashamed to let this happen, I shall have to go to trading standards to get this sorted 😬
You sent me an order number, BUT not a confirmation email.