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Apple Support 4+

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Apple

    • 3.6 • 2.4K Ratings
    • Free

Description

Need help? Get the support you need for the Apple products you love – all in one place. Apple Support gives you personalised access to solutions for all of your Apple products and services. Find out how to manage your subscriptions, reset your Apple Account password and more. Talk to a real person to troubleshoot an issue or get guided, step-by-step solutions to resolve it yourself. And if you decide to visit the Genius Bar or an Apple Authorised Service Provider, Apple Support can help you find a nearby store, book a reservation and add a pass to Wallet for easy check-in.

Note: The Apple Support app, AppleCare+ plans and certain features of the app and/or AppleCare+ plans are available only in selected countries or regions.

You are not required to purchase an AppleCare+ plan to use the Apple Support app. If you purchase an AppleCare+ plan, payment will be charged to your Apple Account at the confirmation of purchase. For monthly or annual payment plans (if available in your country or region), your account will be automatically charged within 24 hours prior to the end of the current billing period. You can manage your monthly or annual payment plan by going to your account settings on your device after purchase. Rules, restrictions, terms and conditions apply to all AppleCare+ plans. To view the AppleCare+ plan Terms and Conditions (if any) sold by region, see apple.com/legal/sales-support/applecare/applecareplus/. All AppleCare+ plans can be cancelled at any time in accordance with the AppleCare+ plan Terms and Conditions. If you purchase AppleCare+ with Theft and Loss in the United Kingdom, your Terms and Conditions can be found at apple.com/uk/legal/sales-support/applecare/applecareplus/uk/tl. See apple.com/uk/legal/privacy for the Apple Privacy Policy.

What’s New

Version 5.8.1

• Performance enhancements and bug fixes

Ratings and Reviews

3.6 out of 5
2.4K Ratings

2.4K Ratings

Anne O'Mie ,

Faultless

First time, I think, in about 20 years of Apple ownership that I’ve needed to ask for telephone support (to find three weeks’-worth of archived emails that had vanished from iCloud). I instantly got a very polite and calm helper, who tried everything, then referred me up to a manager in Ireland. She swiftly went through a dozen very clear steps, then undertook to do a full recovery - images came to mind of vast server farms in California all working overtime to find my lost messages... She also gave me her contact details and said she would call back to check progress - which she duly did. By then the lost emails had started trickling in, and continued to do so for several hours.

I’m worried that iCloud somehow lost the data, but the support from Apple was first rate.

Man with slow internet ,

WHERE IS THE HELP WHEN YOU NEED IT - BE WARNED

Recently I made a purchase online using Apple Pay, at the end of the transaction I was told that the payment was unsuccessful, knowing that I had sufficient funds and that I had used Apple Pay many times in the past I tried again and again but without success so I tried to pay just with my visa direct but it still would not go through, I then checked my credit cards to discover that the card tied to Apple Pay had authorised FIVE payments without any secondary checks with me, as the payments were shown with my card provider as pending I tried to cancel them only to be told that this couldn’t be done as payment with a credit card was a guaranteed payment, so Apple Pay let me down, my card provider let me down and it was left to me to sort out, eventually I got the store to reimburse me it seemed that there was a problem with their modem going offline but at the end of the day an unsuccessful payment is exactly that and if I was told it had not gone through then I should have been safe in the knowledge that my money was safe when in fact it was far from it thanks to the incompetence of Apple and my card company.

emanji1901 ,

A queue filtering app

This is how it always goes with this app in my experience. (1) Hope you are having a good day. (2) Are you using a VPN? Delete it (3) Can you reset network settings? Just do it (4) Can you reset the entire phone and setup again even though this takes hours? (5) Can I get a senior support staff member to call you? (6) Call goes to voicemail. (7) Begin again. If you do get past stage 5 successfully, you find the problem isnt actually fixable so it gets ignored; or they tell you its your fault, or they pass it to engineering and it disappears forever. Im sure Apple's support load is enormous and they need something to smooth the flow of calls into their helplines. But why not try developing less buggy software. Its getting worse in my experience not better. The Settings on iOS are becoming so byzantine we will all soon need a PhD to navigate them. Why not focus on making the core more robust rather than adding what seem to me utterly marginal features that introduce bugs and issues? That would be to convince us to buy another better iPhone I assume? I can see now that its really me thats the fool in this game.

App Privacy

The developer, Apple, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Location
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Search History
  • Usage Data
  • Diagnostics
  • Other Data

Privacy practices may vary based on, for example, the features you use or your age. Learn More

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

More By This Developer

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Books
Apple Podcasts
Entertainment
Find My Friends
Social Networking
Shazam: Find Music & Concerts
Music
Keynote
Productivity
iMovie
Photo & Video

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