Need help? Apple Support app is your personalized guide to the best options from Apple. Find answers with articles tailored to your products and questions. Call, chat or email with an expert right away, or schedule a callback when it’s convenient. Get a repair at an Apple Store or a nearby Apple Authorized Service Provider. Apple Support is here to help.
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Performance improvements and bug fixes
Ratings and ReviewsSee All
Awesome so far
The few problems I’ve had and ended up needing more assistance than I could offer (lol), I’ve gotten on Apple Support with no problems at all. When initially getting on and choosing an option of how I wanted to contact Apple Support, I choose the one that best suites me; I always click on the option of having a real person call me back. & you know, I always got a call back within just a couple of minutes!! The people that have called and helped me through my issues, whether it be simple or very technical for me, someone from Apple has gotten the job done in assisting me and was always very nice about the whole ordeal as well!! So thank you to the men and women at Apple for all of your help, until my next tech endeavor 🤙🏼
Poor Interface Integration
I had an issue attempting to change my Apple ID on my iPhone. The system would not allow me to update any old application, asking me for the password to my old Apple ID that I had deleted through Apple. When looking though the listed browser options for “apple customer support”, I noticed that there was an Apple Support application in the iPhone App Store. Unfortunately, when navigating the application designed for support, there is no easy option to communicate with a support rep, and my technical issues are not listed. With the application on the phone, any attempt to scout the Apple website for support needs will automatically redirect me to the home screen of the support application. Please adjust the support application to pre-open support content associated with the link request from the initial browser search.
Horrible Service, No Help At All, Big Waste of Time
I’ve had numerous problems over the past two days just trying to add funds to my account so I could purchase a test prep app.
First, I downloaded this app and contacted chat support because I kept receiving an error message when trying to add funds and support was unable to resolve the issue. I had to find an Apple Store and drive over there the following day and they still weren’t able to fix the issue with the device so I had no choice but to purchase a gift card instead. I called support about this and after waiting on hold for 30 minutes, a representative finally picked up and hung up on me while I was explaining the problem. They never called back.
When I finally had the funds in my account, the App Store wouldn’t let me purchase the test prep app so I contacted chat support again and they weren’t able to help me with this issue either.
So over the past two days I’ve contacted chat support, drove to an Apple Store, called support (and was hung up on), and contacted chat support again about a new issue. None of my issues were resolved. Purchasing an app from the App Store should not be this difficult. This support app was completely useless and a big waste of time.
- Apple Inc.
- 54.5 MB
Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.
English, Chinese, Czech, Danish, Dutch, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian Bokmål, Polish, Portuguese, Romanian, Russian, Simplified Chinese, Slovak, Spanish, Swedish, Thai, Traditional Chinese, Turkish
- Age Rating
- © 2020 Apple Inc.
With Family Sharing set up, up to six family members can use this app.